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 Travellers Information
Accounts
These are to be settled in cash, travellers cheques or by credit card: American Express, Diners Club, MasterCard and Visa cards are accepted.
Automatic Teller Machines
Nedbank, Standard Bank and First National Bank machines are available in Victoria & Alfred Waterfront. All other local banking institutions are also available.
Cape Town's Standard Time
Two hours in advance of Greenwich Mean Time.
Check-in Procedure
Our guest check-in time is at 14h00. If rooms are requested prior to check-in time, early arrivals will be accommodated as soon as rooms become available.
Check-out Procedure
The check-out time is at 11h00. Luggage can be stored for guests who have checked-out, but wish to stay at the resort until later, by making arrangements with the concierge.
Concierge Desk
The Concierge offers professional assistance in planning and arranging leisure activities both on and off the property. The concierge can accommodate guest's requests for information or services in various foreign languages and this facility is available 24 hours a day.
Conversions - Distances and Temperatures
Distances throughout SA are given in kilometres.
1 mile = 1,62 kilometres
Temperatures are given in degrees Celsius (Centigrade).
10 degrees Celsius = 50 degrees Fahrenheit
Currency
South African Rand
Duty Free Shops
Duty-free shops are situated at Cape Town, Johannesburg and Durban International Airports.
Foreign Exchange
Available at the International Business Centre, from 07h00 to 21h00
Languages
There are 11 official languages in SA. English is the language of administration and is widely spoken. Other languages are: Afrikaans, Ndebele, Northern Sotho, Southern Sotho, Swazi, Tsonga, Tswana, Venda, Xhosa and Zulu.
 Safety
The Tourism Safety Task Group (TSTG)
TSTG (Western Cape branch) Tel: +27 21 9144613
Telephone Dialling Codes
Cape Town: National: 021- International +27 21-
Telephone and fax numbers should be preceded by the area code for Cape Town (021) if you are dialling from other centres in South Africa or by the international code (+27-21) if you are dialling from outside the country.
When dialling from a cell/mobile phone, land line telephone numbers should be preceded by the area code of the number you wish to dial. i.e. When you are in Cape Town you still have to dial 021 + the phone number.
Tipping
It is customary to tip waiters, waitresses, wine stewards, taxi drivers, porters and caddies. Depending on service, the amount should be around 10%. Petrol station attendants often anticipate a tip if they have gone beyond just filling your tank.
Value Added Tax
VAT, currently at a rate of 14%, is levied on most items and services, including hotel accommodation, goods and transport. VAT can be reclaimed by foreign visitors. Request a tax invoice for each purchase of R250 or more. Present the tax invoice at the VAT Refund Office at the V&A Waterfront, or at the airport prior to departure.
Voltage
The voltage throughout the hotel is 220V/50hz.
Water
Tap water throughout the Cape Metropolitan Area is safe for human consumption.
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